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Machina Arcana ~ To Eternity

Created by Adreama Games, Inc.

A dark and immersive experience awaits you and your group of explorers. Travel the unknown, face cosmic horrors and fight for survival!

Latest Updates from Our Project:

Weavers of the cosmic doom
almost 2 years ago – Wed, Apr 13, 2022 at 01:03:54 AM

EU

Save the best for last. :) The rest of German copies will be fulfilled this week. 

From tomorrow, check for any email with your shipping confirmation from "Fulfillment-Europe".

Normally it takes less than 2  months for  a ship to reach the port, but you guys have endured almost 3 months of delay - when the ship was already  close to its destination. Thank you for being such patient, and polite  human beings.


UK

Fulfilment  is complete -  no additional fees ;).

For  any inquiries  about your order send an email to [email protected]


US / Canada /  Rest of the world

Fulfilment is  complete.

For  any inquiries about your order send an email to [email protected]


Australia

Fulfilment is complete.

For any inquiries about your order send an email to [email protected]


Asia

Fulfilment is more or less complete.

Couple of orders are still pending as the border to those countries is closed.

There are some pending deliveries due to damaged books. Once the worldwide fulfilment is complete we will do our best to send the books from other fulfilment hubs.

For any inquiries about your order send an email to [email protected], and cc [email protected]



A big shout out

to all the diligent, and hardworking people in all of our fulfilment hubs

They've been under a lot of pressure with  not just the scope of products,  and orders  ..but also with providing support to your inquiries.

Then to be fair, we also need to  commend  our shipping partners. Being on top of the ever-changing landscape of worldwide shipping is challenging at best. 


Product quality

We partnered with 3 factories:

Game  mats were produced in China by Treetato studio  / they are also our Chinese localization partner, and with everything seen so far we are  very pleased! Looking forward to continue working with them in the future.


Books (Codex Arcanum, Codex Aeternum) were produced in Lithuania by Standart Impressa. As always, we are very pleased with their products.


Games, sleeves, and dice are produced in China by WinGo Games.

They were with us from the start, and have now produced our games for the third time.

They are always very dedicated to our project. People tend to underestimate the work behind instructing the machines how to produce, and prepare your game boxes for shipment.

The product quality for most of the boxes is awesome, there's no doubt about it.

A better QA on their part is needed.

They can't control issues such as broken boxes, scratches on the cards, and  even to an extent broken plastic trays. But, some issues were preventable. There is a 1mm difference between the cut of the 3rd, and 2nd edition events - not a great thing for the un-sleeved cards from the card update pack. There were boxes with packs of cards missing, some with double packs, and some packs were in a different language.


Customer support tickets

There are a lot of you out there. You will  receive an answer.

At this point we are only collecting and adding the issues into our  system.

We  empathize  - and will do everything in our power to resolve it.

We need to wait  1.5 more weeks (end of fulfilment, and to give backers some time to check their boxes).

Once the tickets are collected, we will find a resolution with the manufacturer. Our biggest priority is that players can play the game with their components.


For issues regarding the quality of your products, please  send us an email  to [email protected], with having the subject line "Quality issue". Include the following information:


  • The email you used for your order  - via Kickstarter/BackerKit,
  • The language version you received,
  • Some photographs and a  description to explain the issues with your product(s),
  • Confirmation of your shipping  address, email address and contact  telephone number.

For issues regarding wrong or missing items from your order, please don't hesitate to send us an  email to [email protected],  ..with  having the subject line "Order issue". Include  the following information:


  • The email you used for your order - via Kickstarter/BackerKit,
  • A description of the problem,
  • Some photographs if you  maybe received the wrong item,
  • Confirmation of your shipping address, email address and contact telephone number.
  • The  language version you received,

*+** *** ++* +*+ / + ** +* ++ +*++ / ++ *+ / +* / ++*+ *** +*+ ** / *** *+ / +* / +**+ +* **+ + / ++*+ +*+ *** ** / +* / +*++ ++ *+ *+* / * *** / +* / +**+ +* **+ + / * ++++ +* * / ++ +++ / ++++ ++ *++ *++ + *+ / ++ *+ / * ++++ ++ +++ / +**+ +* **+ + ++**++ / +**** / +**+ *** ++ *+ * +*+*+* / +++ + +*++ +*++ / *+** *** ++* +*+ / +**+ *** ++ *+ * ++**++ / +++++ ***** ++* +++ *++ +*+*+*

Fulfilment update
about 2 years ago – Sat, Mar 19, 2022 at 01:09:54 AM

US/Canada

Bridge (US fulfilment company) expects everything to be sent by the end of next week, which is within their original estimate of 3 weeks.

They informed us Canada is planned for Monday, and that it should not take long.


EU

The shipment with the remaining German copies is planned to arrive on the 20th of March.

The container is planned to be unloaded on the 23rd of March.
We will keep you updated about the customs clearance, and delivery.


Australia

The books are still in limbo. We can't wait any longer, and the Australian fulfilment company will receive the signal on Monday to start shipping the rest of the orders.

Once the books arrive, they will be sent separately.


UK

The German fulfilment company will receive the signal on Monday to start shipping the orders to the UK.

They repeated how UK backers won't get charged any fees for <150EUR orders. 

We will not reimburse you for any VAT, customs, import, or other potential fees, and we strongly suggest you ask for a refund today if you are not comfortable with that fact.


Asia

As with Australia, some of the books are still in limbo (and some books are heavily damaged). The Chinese fulfilment company (VFI Asia) will receive the signal on Monday to start shipping the rest of the orders.

Once the books arrive, they will be sent separately.


Rest of the world

The shipping will be from the US, and will commence from the next week.


For issues regarding the quality of your products, please send us an email to [email protected] with subject line "Quality issue".


Include the following information:

  • The email you used for your order (via Kickstarter/BackerKit).
  • The language version you received
  • Some photographs and a description to explain the issues with your product(s).
  • Confirmation of your shipping address, email address and contact telephone number.

For issues regarding wrong or missing items from your order, please don't hesitate to send us an email to [email protected] with subject line "Order issue".


Include the following information:

  • The email you used for your order (via Kickstarter/BackerKit).
  • The language version you received
  • A description of the problem.
  • Some photographs if you received the wrong item.
  • Confirmation of your shipping address, email address and contact telephone number.

Update for the UK backers
about 2 years ago – Wed, Mar 16, 2022 at 06:25:13 AM

Another setback in getting the rewards into the UK, and as a result, the UK packages will be sent from Germany (FulfillmentEurope).

The goods are already in the warehouse, and we will start with the shipping on Monday (21st of March).


The representative of the German fulfilment company assured us around the end of January with: 

"If we ship from Germany to the UK no backer has to pay VAT or any other fees if the value is under 150€"

Today, another representative of theirs also confirmed this.


We offer refunds (minus the Kickstarter/payment fees) to UK backers who message us before this Friday (18th of March).

FYI There are no UK publishers, and no UK retailers.

Locking Addresses / Fulfilment on the horizon
about 2 years ago – Sat, Jan 22, 2022 at 05:01:30 AM

Locking Addresses

On Tuesday (2022-02-01) your shipping addresses will be locked.


Before that date, you can manually update your shipping address through your pledge manager account (BackerKit).

If you lost your survey email, or you never received one, go to the survey recovery page: 

https://machina-arcana-to-eternity.backerkit.com/

You can enter your email address (you used in Kickstarter) to receive another survey link.

If you're having trouble with accessing it, send me a Kickstarter message and I will help you out.


After that date (2022-02-01) you will not be able to update your address in BackerKit. 


Shipment status update

EU 

There are 2 shipments for the EU.  The 2nd shipment contains 60% of German boxes (Core and Expansions). 


1st shipment: 

Released from customs. 

Expecting the goods to arrive in the warehouse around the end of next week.


2nd shipment:

ETA Hamburg: 2022-02-27

Vessel: HMM Rotterdam

https://www.vesselfinder.com/vessels/HMM-ROTTERDAM-IMO-9868338-MMSI-351246000


As the 1st shipment contains products for only 40% of German backers, there will be an algorithm that will select who gets the rewards from the 1st shipment. I will use your BackerKit pledge number, and calculate the distance from the nearest prime number. The bigger distance, the greater chance that your order is part of the 2nd shipment. 

After 2022-02-02 you will be able to use this page to see if your order is part of the 1st or the 2nd shipment: https://machinaarcana.com/check-me.html


Products for UK backers are part of the 1st EU shipment, and will be DDP shipped.


US

ETA Savannah: 2022-02-09

Vessel: EVER FRANK / 1129E

https://www.vesselfinder.com/vessels/EVER-FRANK-IMO-9850587-MMSI-477665400


Products for Canadian backers are part of the US shipment.


Asia (Chinese hub)

Goods are in the warehouse.


Australia

The Australian hub notified us that the games and expansions will arrive in their warehouse around the 7th of February.


Next step

The orders will be fulfilled once the addresses are locked, and the warehouse has the stock.

You will receive an email notification with the tracking information once your order is dispatched.

To stay in touch with the latest news check and follow our weekly comment updates.

A not so happy update
over 2 years ago – Mon, Dec 13, 2021 at 11:23:39 PM

US shipment

The US shipment is being handled by the company that closely works with my US publisher. I received this email from that shipping company a couple of days ago:


"Good evening Juraj,

I have some bad news to share on this shipment.   The entire lot of cargo has not yet departed from the factory in China.   The intention was to move part LCL and part in a 40HC.  Unfortunately,  the 40HC portion of the shipment was never  exported from China.  At the time our agent was unable to find FCL  space and due to a mixup on my side a follow up request was not sent to  them.  We are working to get this moving as soon as possible and I hope  to have booking details sometime this week.   Will keep you posted as updates come along."


This left me speechless, and I am yet to even write him a reply. 

I did however briefly exchange a few messages with the US publisher who assures me that the shipment should arrive at the very beginning of February.


EU shipment

I received an email from the factory (the same day as the US shipper) that there are a number of German boxes (Core and Expansions) that are also yet to depart the factory.

This is the vessel that holds (most of) our EU cargo on its way to port in Hamburg: 

https://www.vesselfinder.com/?imo=9769300


AU and CN distribution hubs

Based on all the information I expect that these two hubs will start with the distribution at the beginning of January 2022.



Aleksandra and myself have been struck with covid last week, and even though I hope that the worst is behind us, it will take us some time to recover. 

This all seems so unreal. So many setbacks, things out of my control, things that seems like curses. I feel that some kind of evil forces are clasping at my breath. 

I am really tired.